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Frequently Asked Questions

 

I am shopping for a gift. Do you provide gift receipts or gift wrapping.


Gift receipts are complimentary and available with any order. Gift wrap is unavailable as our packaging is packaged like a gift!

Do you ship to Canada? 

Yes we do! Just $15

What time does my order have to be submitted by in order to ship out today?


Most of our orders take one business day to process. Thursday through Saturday are our only same day delivery days for the Metro Dearborn area and surrounding cities. All orders must be submitted by 11 am EST in order to ship the same day. If the order is placed after 11 am, it will ship out the next business day.

I found an item I would like to purchase however my size is not showing up.

Our website is in real time. All available sizes are displayed online. If your size is not
showing up, it is unfortunately out of stock.

What does it mean to place a pre-order?

Pre-orders are orders for items that are not in stock currently but that are expected to be available for purchase at a later date. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. You will not be billed for the item until it ships. We will send you an email at the time of shipment as well.

What happened if I am buying a pre-order item and in-stock items at the same time?

Once you complete the order it will be divided into two orders. Any in-stock items will ship out immediately and the pre-order items will ship once the items arrive in our warehouse. You will receive a confirmation email notifying you the pre-order has arrived and is ready to ship out.

I have ordered the wrong size/item by mistake. Can I edit my order?

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel a order you can contact our customer service team with your request.

Do I need an account to create a return?

No. Please make sure you have your original email used at checkout, and the order number.

How long from the time of purchase do I have to return my items?

14 days from the time it was delivered to you!

 

Can I return sale items/ jewelry / accessories, or vintage clothing?

No, these items are final sale and are NON-RETURNABLE.

How long will it take to receive my refund?

Please allow 5 to 7 business days for processing.

How long will a refund take to show up on my original form of payment?

We ask that you allow up to 1 to 3 business days for a return to show up on original form of payment, and may be dependent on your bank

Can I still return even if I used a discount code during purchase?

Typically, yes of course you can as long as it is exchange  within 14 days of purchase. 😃 If the code is one used during a promotional sale, such as Lilly20, these items are non-returnable. This will be marked on the packing slip when shipped, as well as the fine print on our website and emails as well.

Why did I receive store-credit?

There are a few reasons: Either it was returned outside of our 14 day exchange policy or it was a "Non-Returnable item" listed.